911 Call Map — Overview & Quick Guide
A live, full-screen map of incoming 911 calls and CAD incidents for a PSAP service area. Everything you see is synthetic, clearly-labeled sample data — no real caller information is used.
Try it in 60 seconds
- From the Home page, open your location (e.g. Centre County, PA). Sign in if prompted.
- Watch the board: calls arrive, move, and close in real time. New/ringing calls pulse.
- Click any call — in the left queue or on the map — to open its details (Overview, Locations, Timeline).
- Top header: switch Call feed ↔ Feed + CAD to see what a bare call feed gives vs. the same calls enriched with dispatch/CAD.
- Bottom-left Legend: click call/incident types to show only those on the map; Reset clears it. It also collapses to free space.
- Top-right tools: Layers (heat map, weather radar, trails…), reset/fit view, follow a moving call, and preferences.
- Top header: flip to Supervisor view for aggregate metrics.
The map
- Live call points colored by status; new/ringing calls pulse and ripple on arrival
- Multiple basemaps (Streets / Greyscale / Dark / Satellite); the service area stays bright while everything outside is dimmed
- Toggleable overlays: recent calls, location-accuracy circles, movement trails that follow real roads, a call-density heat map, and live weather radar
- Automatic clustering when zoomed out; framing snapped to the jurisdiction
Every call
- Class of service (wireless / VoIP / wireline / text-to-911), callback, timestamps, answering position
- Location: civic address + coordinates, accuracy / uncertainty, source (device, ANI/ALI, NG911, VoIP), and live updates as the caller moves
- Location & jurisdiction warnings (e.g. near a county line, low-accuracy fix)
- Full timeline of events and every location fix received
CAD integration Feed + CAD
- Incident number, type (standard discipline-grouped categories: Law / Traffic / Fire / EMS), priority, dispatch status, and assigned units
- Detail arrives over time — opened, prioritized, dispatched, en route, on scene — as it would in real dispatch
- Incident-type shown as a colored ring on the map and a badge in the queue/details
Working the board
- Searchable, filterable call queue kept in sync with the map
- The legend doubles as a filter — show only selected call statuses or incident types
- Call-taker vs Supervisor views (aggregate metrics, technology mix, answer-time SLA)
- Follow a moving call; per-browser display preferences
Two data-source modes
A live presenter toggle between Call feed (what an NG911 call/location feed alone delivers) and Call feed + CAD (the same calls enriched with the full CAD incident). It shows the value of integration without a reload — useful because a real deployment may start with one and add the other.
Per-jurisdiction
Each location runs its own independent simulation over its authoritative service-area boundary, with local geography, road-following moving callers, and jurisdiction handling (including cross-border transfers). Currently Washington, DC and Centre County, PA.
This is a concept demonstration on synthetic data. It is not connected to any live 911 system, and no real caller information is present.